Water Department

Borough Water

The Water Department is owned and operated by the Borough of North East under the North East Borough Water Authority and is responsible for the treatment of the Borough’s water system serving approximately 4300 Borough residents and about 4000 North East Township residents. Our primary mission is to purify up to seven and a half million gallons of fresh water a day from Lake Erie and our alternate surface water reservoirs. Approximately 92% of our drinking water is drawn from Lake Erie through an approximately five-mile-long pipeline. We are a fully staffed and certified public water facility with four of the six employees being licensed and certified by the Commonwealth of Pennsylvania. The Water Department is regulated by numerous entities which include both the Pennsylvania Department of Environmental Protection and the Environmental Protection Agency. We voluntarily joined the Partnership for Safe Water which is a national organization that holds our Water Department to a higher than normal standard. The Partnership is an unprecedented alliance of prestigious drinking water organizations whose mission it is to improve the quality of water delivered to customers by optimizing water system operations and providing tools to improve performance above and beyond even proposed regulatory levels. We strive daily for excellence in the treatment of our town’s water supply to provide the highest quality water in the country while doing so in the most economical way.

Some of our duties and responsibilities include:

  • Providing high quality drinking water while doing so in the most economical way.
  • The operation and maintenance of the Water Filtration Plant.
  • The operation and maintenance of approximately 28 miles of water main located in our distribution system.
  • The operation and maintenance of several pump stations.
  • The operation and maintenance of approximately 1,050 acres of watershed.
aerial shot of north east borough water filter plant

If we have a water quality emergency, we will notify residents via our Emergency Notification System.  However, in order for us to be able to contact you, we need to have your contact information.  To make sure that your contact information is in our system, please click on the Swiftreach link located on this page to enter your information.  You can also contact the North East Borough Office at 814-725-8611.

If you are experiencing water quality problems, you can contact the North East Borough Office, Monday through Friday, from 8:00 a.m. until 4:30 pm or you can contact the Water Department at 814-725-4198.  After hours emergencies should be reported to (814) 898-3333 and clearly state your name, address and location of the water emergency.

The following web links will provide information regarding water conservation and watershed protection.  If you would like to receive additional information, please contact the North East Borough Water Department.

For billing questions, contact the Borough Hall at (814) 725-8611, Monday through Friday from 8:00 am to 4:30 pm.

We’d Love to Hear from You!

We believe in growth and because of that, North East Borough is what it is today! North East Borough cares about your interests and concerns. We’re happy to help and look forward to hearing from you. Contact us today and one of our representatives will help you as soon as possible!